Privacy Policy

1. Information We Collect

We collect two categories of information:

• Information you provide: name, email address, phone number, company name, country, order quantity, and any message you submit through our contact, quotation, or sample-request forms.
• Information collected automatically: IP address, browser type, device information, pages visited, time on site, referrer URL, and identifiers stored in cookies and similar technologies (see Section 5).

2. How We Use Your Information

• Respond to inquiries, provide quotations, and ship product samples you request.
• Send marketing material (only where you have given consent or where permitted by applicable law).
• Improve our website, products, and customer experience.
• Measure advertising effectiveness and analyze site traffic.
• Comply with legal obligations and protect against fraud.

3. Third-Party Service Providers

We share information with the following service providers for the purposes listed. Each provider acts as a processor under our instructions and has signed appropriate data-protection agreements.

4. International Data Transfers

Intco Decor is headquartered in China. Your information may be transferred to and processed in China, the United States, and other jurisdictions where our service providers operate. For transfers from the EU/EEA, UK, or Switzerland to the United States, we rely on the EU-US Data Privacy Framework and Standard Contractual Clauses to ensure your data remains protected.

5. Cookies and Similar Technologies

Our website uses three categories of cookies:

• Essential cookies: required for core site functionality (e.g. consent state, language preference). These cannot be disabled.
• Analytics cookies: help us understand how visitors interact with the site (Google Tag Manager, internal analytics). Set only after you accept.
• Marketing cookies: used to deliver and measure advertising (Google Ads, HubSpot). Set only after you accept.

6. Data Retention

We retain inquiry records and customer communications for up to five (5) years after the last interaction, unless you request earlier deletion or a longer retention is required by law (e.g. tax or export-control records). Marketing-cookie identifiers expire automatically as set by the respective providers.

7. Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information ("right to be forgotten").
• Object to or restrict processing of your personal information.
• Receive a portable copy of your information.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with your local data protection authority.

8. Security

We apply industry-standard technical and organizational measures to protect your information, including TLS encryption for data in transit, encryption at rest for sensitive fields, and role-based access controls. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

9. Children’s Privacy

Our website is intended for business buyers and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated on our website or, where appropriate, by email.